FAQ

1. Do your sunglasses offer UV protection?

Yes, all our sunglasses feature 100% UV400 protection, blocking all harmful UVA and UVB rays.

2. Are your frames durable?

Absolutely. We use high-quality materials designed to be lightweight, comfortable, and sturdy for daily street wear.

3. How do I choose the right size?

Exact frame dimensions (lens, bridge, and temple lengths) are listed on every product page to help you find your perfect fit.

4. Do you offer polarized lenses?

We offer both polarized and non-polarized options. Check the specific product description to see the lens type for that style.

5. What comes included with my sunglasses?

Every pair comes securely packed with a protective case and a microfiber cleaning cloth.

6. How should I clean my sunglasses?

Always use the provided microfiber cloth. Avoid using paper towels, clothing, or harsh chemical cleaners which can scratch the lenses.

7. How long does shipping take?

Orders are processed in 1–2 business days. Delivery typically takes 3–7 business days depending on your location.

8. Will I get a tracking number?

Yes, a tracking link will be automatically emailed to you as soon as your order ships out.

9. Can I change or cancel my order?

Please email us immediately at urbanstreetxofficial@gmail.com. If your order hasn’t been processed yet, we will gladly update it.

10. What is your return policy?

We offer a hassle-free return window for unworn items in their original packaging. Please check our detailed Return Policy page for exact timeframes.

11. Do you ship internationally?

Currently, we focus on fulfilling domestic orders efficiently through our Shopify checkout system.

12. What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, and standard payment options supported securely by Shopify.

13. How can I contact customer support?

You can email us at urbanstreetxofficial@gmail.com. Our support hours are Monday – Saturday, 11:00 AM – 8:00 PM.